Privacy Policy
Last Updated: 16 August 2026
LUMORA Wellness Enterprise (“LUMORA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, register as a LUMORA member, purchase our products or communicate with us.
1. Personal Data We Collect
Depending on how you use our website, we may collect:
- Full name
- Email address
- Mobile phone number
- Username and account information
- Password information in encrypted/secured form
- Billing and delivery address
- Order and purchase information
- Payment-related information required to process transactions
- Membership and loyalty information
- Product preferences and marketing preferences
- Communications between you and LUMORA
- Website usage information, cookies, IP address and technical information
We only request information that is reasonably necessary for the relevant purpose.
2. How We Collect Your Personal Data
We may collect personal data when you:
- Register for a LUMORA membership account
- Place an order through our website
- Make enquiries or contact us
- Subscribe to promotional communications
- Participate in promotions, campaigns or loyalty programmes
- Submit information through forms on our website
- Browse or interact with our website
3. Purposes of Processing
We may use your personal data to:
- Create and manage your LUMORA member account
- Process and fulfil your orders
- Arrange delivery of products
- Process payments through our payment service providers
- Provide customer service and respond to enquiries
- Manage membership benefits and rewards
- Send important account and transaction notifications
- Improve our website, products and customer experience
- Prevent fraud, misuse and unauthorised access
- Comply with applicable legal and regulatory requirements
- Send promotional information where you have provided the appropriate consent
4. Marketing Communications
If you separately choose to receive LUMORA promotional communications, we may contact you regarding:
- New products
- Special offers
- Promotions
- Member benefits
- Campaigns and events
Marketing consent is optional.
You may withdraw your marketing preference at any time by using the unsubscribe option provided in our communications or by contacting LUMORA.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Improve website functionality
- Understand website usage
- Improve website performance and security
- Support analytics and marketing activities where applicable
You may control cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
6. Disclosure of Personal Data
We may disclose relevant personal data to trusted service providers where necessary to operate our business, including:
- Website hosting and technical service providers
- E-commerce and payment service providers
- Delivery and logistics providers
- Email and communication service providers
- Website analytics and marketing service providers
- Professional advisers where necessary
- Government or regulatory authorities where required by law
We do not sell your personal data to third parties.
7. Protection of Personal Data
We take reasonable technical and organisational measures to protect your personal data against:
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, legal, regulatory and business requirements.
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Retention of Personal Data
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
9. Your Rights
Subject to applicable laws and requirements, you may have rights relating to your personal data, including requesting access to or correction of your personal data and withdrawing consent where applicable.
If you believe information held by us is inaccurate, please contact us so that we can review and update the information where appropriate.
10. Children’s Privacy
Our website and products are not specifically directed at children.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
LUMORA is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws and regulations.
The latest version will be published on this page together with the updated date.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal data, please contact:
LUMORA Wellness Enterprise
Email: lumorawellness@hotmail.com, info@lumorawellness.com.my, support@lumorawellness.com.my
Address: NO 3, Jalan Add 5/7, Taman Adda Heights, 81100 Johor Bahru, Johor, Malaysia
14. Acceptance
By registering for a LUMORA member account or providing personal data to us, you acknowledge that you have read this Privacy Policy and understand how your personal data may be processed as described above.
This Privacy Policy should be read together with our Terms & Conditions and other applicable notices published on the LUMORA website.
