1. 🛍️ Good Return & Refund Policy
LUMORA™ wants you to shop with confidence.
If you receive a damaged, defective or incorrect product, please contact us within 7 days of receiving your order.
Please provide:
- Order number
- Product details
- Clear photographs or video of the product and packaging
- Reason for the return
Products must generally be unused, unopened and in their original condition, unless the product is defective or incorrectly supplied.
After reviewing your request, we will advise whether the item should be returned, replaced or refunded.
Important: For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless the product is defective or incorrectly supplied.
Refunds will normally be made to the original payment method, subject to the applicable payment provider’s processing time.
Once the payment has been successfully made, we do not accept any exchanges or refunds. If you receive a damaged, defective, or incorrect item, please contact our customer service via email at info@lumorawellness.com.my for further investigation, and we will assist you from there. Please include your order number and a photo of the parcel you received in the email.